Politique de remboursement

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

First, you need to contact us at support@mewlands.com and follow the steps to get a refund.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Very important!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Cancel

Cancellation Timing	Cancellation Policy
Within 30 minutes of placing the order	Cancellation requests received within 30 minutes may be cancelled at no charge, provided the order has not already entered processing.
More than 30 minutes after placing the order, but before fulfillment begins	A cancellation charge of 3% of the order total may apply to cover reasonable payment processing and administrative costs.
After fulfillment or order processing has begun	A cancellation charge of up to 5% of the order total may apply to cover reasonable costs already incurred in processing, preparing, or arranging the order.
After the order has been shipped	The order is no longer eligible for cancellation. Any return or refund will be handled in accordance with our Return & Refund Policy.

For cancellation requests, please contact us via email rather than social private chat. Thank you for your understanding.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Situation	Return & Refund Policy
Package damaged during shipping	If the package is damaged during transit and the product is damaged or does not function properly as a result, please contact us promptly. We will work with the shipping carrier to resolve the issue and, where appropriate, arrange a replacement or refund based on your preference.
Product has a serious quality or manufacturing defect	If the product arrives with a significant quality or manufacturing defect that prevents normal use, please contact us promptly. If the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, repair, or refund. We will cover reasonable return shipping costs when a return is required due to a confirmed product defect.
Customer is dissatisfied, but the product is not defective	If you are not satisfied with the product and there is no defect, damage, or error on our part, you may request a return in accordance with our return requirements. In such cases, the customer is generally responsible for the return shipping costs.

We welcome customers to discuss our products and store with us, and you can always contact us by email if you have any questions.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mewlands.com.