FAQ

Have a question about your purchase?
We’re here to help! Feel free to reach out to us anytime at support@mewlands.com.

How much is shipping?
We offer free shipping to over 200 countries worldwide.
*Some regions may be excluded.

Will I be charged for shipping, duties, or taxes?
No. The price you see is the final price — no hidden fees or extra charges.

When will my order be shipped?
In-stock items are shipped within 2 business days.

Do you provide tracking information?
Yes! You’ll receive tracking details within 3–5 business days.
If you haven’t received it, please contact us at support@mewlands.com.

Can I cancel my order?

You may cancel or modify your order free of charge within 12 hours of placing it, provided the order has not already been shipped.

For cancellation requests submitted more than 12 hours after purchase but before shipment, a 5% cancellation fee will apply to cover costs already incurred in processing, preparing, and arranging the order.

Once an order has been shipped, it can no longer be cancelled. Any return or refund will be handled in accordance with our Return & Refund Policy.

To request a cancellation or modification, please email us at support@mewlands.com as soon as possible.


[Click here to view our Return & Exchange Policy.]

Can I change the shipping address?
Yes, if the order hasn’t been shipped yet. Once it’s on its way, the address can no longer be changed.

Can I remove an item from my order?
Yes, if your order hasn’t shipped, we can remove items and issue a refund.
Email us at support@mewlands.com.
If your order has already shipped, you’ll need to wait for delivery and then return the item to our return address.
[Click here to view our Return & Exchange Policy.]

Where can I track my order?
Click “Order Status” in our menu or email us with your order number (found in your confirmation email) and the email used at checkout.
We use multiple tracking systems to provide accurate updates.
Please allow the full delivery time (see above) for all items to arrive — they may not arrive together.

Note: Orders with multiple items may arrive in separate packages.

What if my item arrives damaged?
In the rare case that your item arrives damaged and cannot be fixed, please email us at support@mewlands.com with clear photos.
We’ll let you know whether we’ll send a replacement part or issue a partial refund.

Lost or stolen packages
If your tracking shows "delivered" but you didn’t receive your package, you must report the issue within:

  • 2 weeks (for domestic orders)

  • 4 weeks (for international orders)

We’ll contact the carrier to investigate and attempt to recover the package.
If it’s confirmed lost and we have stock, we’ll send a free replacement.

Note: We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer. In such cases, the carrier may not be able to deliver the package.

For Cats, With Love.

At Mewlands, we believe that a cat’s home should be just as inspiring as a human’s. Founded in 2021 by a small team of passionate cat lovers, imaginative designers, and skilled artisans, we set out to redefine what cat furniture could look and feel like.

Born in China and loved around the world, Mewlands was built on one simple idea: cats deserve better—better comfort, better design, and better spaces to play, scratch, and nap.

What We Do

We create modern, high-quality cat furniture that fits beautifully into your home and your cat’s life. Every product is carefully crafted in our own 20,000㎡ workshop by experienced artisans. Our in-house and international design teams blend feline behavior science with artful aesthetics, resulting in pieces that are both functional and beautiful.

With over 20 years of expertise in exporting premium cat trees and towers, our products now reach happy homes across the UK, US, Japan, Korea, and Eur

Why We Do It

Because we know cats—and we know what their humans want, too.

We’re here to build a better everyday for cats everywhere, one thoughtfully designed space at a time. Today, more than 300,000 cats around the world are climbing, scratching, and lounging on Mewlands creations.

From cozy nooks to tall towers, we’re proud to create homes that spark joy—because when cats are happy, their people are too. 🐾